Ticket Agent lives in your team's chat. It talks to non-technical requesters, asks the right questions, reads your codebase, and creates tickets engineers can actually work from — no clarification loop required.
Watch the agent turn a vague request into an implementation-ready ticket
From vague message to ready ticket in four steps
A non-technical team member sends a message via Slack, Teams, email, or a web form with something like "The payment thing fails sometimes" or "Can we add export to Excel?"
The agent asks focused, non-technical follow-up questions: who's affected, what happens, when it occurs. No jargon, no overwhelm.
Behind the scenes, the agent reads relevant code to understand current behavior and add implementation context — without exposing technical detail to the requester.
The agent presents a summary, gets the requester's sign-off, and creates a structured, unassigned ticket in your project management tool — ready for engineering.
Adapts questions based on request type — bug, feature, workflow issue, or idea. Never asks for stack traces or browser versions.
Reads your codebase to understand current implementation. Asks better questions and adds relevant code areas to every ticket.
Always shows a summary and asks for confirmation before creating anything. The requester stays in control.
Every ticket includes request summary, business context, current and desired behavior, acceptance criteria, and relevant code areas.
Intake via Slack, Teams, email, or web form. Tickets in Jira, Linear, GitHub Issues, Azure DevOps, ClickUp, or Basecamp. Code context from GitHub or Azure Repos. Mix and match per customer.
Track clarification turns, completion rates, satisfaction ratings, and intake duration. Know what's working.
Security, compliance, and access control — not bolt-ons, but core features
Every conversation, codebase lookup, and ticket creation is logged. Search by requester, date range, or status. Export to CSV or JSON for compliance reporting.
Automatically detects and strips sensitive data — emails, phone numbers, account numbers — before it reaches the ticket. Configurable per workspace. Originals retained in restricted audit log.
Three roles — admin, manager, requester — each scoped to their workspace. Admins configure and audit. Managers see their team's activity. Requesters see only their own conversations.
Adapter-based architecture — plug in what you use
Get early access to Ticket Agent and see how much time your team saves when intake is handled before engineering even sees the ticket.
No credit card required. We'll reach out to set up your pilot.